You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. © 2020 Shaw Satellite G.P., All Rights Reserved. If your signal issue persists or is affecting all satellite receivers, take the following steps to try to rectify it: Verify connections at the receiver and (if possible) at the LNBF or multiswitch. The feed comes into the receiver on coax. Your TV is not working and you are not able to access any channels or the Guide. Please do not share any personal information, even if someone claims to work for Shaw. … Trace the coaxial line from dish to receiver and bypass any splitters, joiners, or surge protectors on the line. Had your Shaw Direct services turned back on? How to troubleshoot no signal issues on your TV Your TV is not working and you are not able to access any channels or the Guide. As with the moderate signal, when seeing a signal reading in this range the problem generally comes down to dish alignment or poor/severe weather. If you are able to do so safely, GENTLY brush the snow off the dish. If you are seeing this signal strength or higher, you should be bringing in a signal with no issue. Ask tech related questions, learn about new products, and get information. Did You Know: One of the quickest ways to troubleshoot power issues with your equipment is to pull the power and power cycle your equipment. Generally, if a splitter is suited to a situation, our installers will let you know. Inspect the coaxial line for an RG specification written on the side. It is likely unable to bring in any programming, and if some is coming through it is likely cutting out for long periods of time. If your services were turned back on and you see either “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver. Are you using an electronic product that maybe causing interference with your Shaw Direct system? When seeing a signal reading in this range, the problem generally comes down to dish alignment or poor weather. If you are experiencing signal loss on only one receiver, the weather is not likely responsible. If your receiver is having trouble powering on with an external hard drive: Detach the external hard drive from the back of your receiver. Try swapping the location of the receiver to see whether the issue follows the receiver or if it's the line that may be faulty. What are the weather conditions in your area? Inspect the coaxial line for an RG specification written on the side. To check the signal level on your receiver, press Options, 4, 7 to enter the System Status screen. The signal level will be displayed on Line C, and also Line E, for PVRs. How to troubleshoot no signal issues on your TV, How do I check for billing or service interruptions, If your digital box will not power on, please see this article for. Select whether you are calling from the phone number listed on your account or not. Try hooking up the receiver to a segment of cable before the joiner to see if the joiner is the cause of the signal dropout. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Our satellite requires a clear line of sight. Check your user manual(s) to ensure that this is a preferred practice on your specific television. Joiners also may occasionally burn out, requiring replacement. The channel you are missing might be part of our recent HD channel conversion. If you are seeing a signal reading of 0-10 you are getting no signal and no programming. By using our Services or clicking I agree, you agree to our use of cookies. If you lose satellite reception you would see 'receiver has lost satellite signal'. Depending on which remote you are using, you may have to press the CBL button at the top of the remote first, and then the POWER … What you can try: make sure the TV turns on before the DSR600, change to channel 299 and back, or switch your HDMI for Component (red, blue, green) cables so you'll still get HD picture but it doesn't get this error. RG59 cables will tend to work for a short time on some Shaw channels before burning out. Joiners used with our system need to be high power passing, with a maximum frequency range of 2100 MHz or higher to work. Use your Shaw Remote and press the POWER button. Press 1 to indicate you have an active account. Back at the cabin for the first time this year? Moderate Signal – 40-64 and 4.0 - 6.4 ECB. Some surge protectors come with coaxial ports which will cause problems when used with satellite. Furbies, walkie-talkies, and other electronic children's toys. Shaw Direct equipment has been known to be susceptible to interference from the following products: Could there be any external interference? To ensure that your box is powered on: Press the POWER button on your Shaw remote control. So I'm hoping there's a solution out there. Apart from a few rare situations involving special equipment, splitters will cause signal dropouts on what will seem like random channels. If you are experiencing signal loss on all receivers, it is very likely that the weather is to blame. Edit: online chat is also available today, you can chat in until 9pm MST for support as well! For official Shaw support, please visit https://www.shaw.ca/contact-us/, Press J to jump to the feed. Naturally, I feel like it's pretty silly to have to turn on my satellite twice every time. Shaw Direct requires an RG rating of RG6 or higher to work. ©2020 Shaw Communications. The solution will be different depending on the object. Unplug the receiver's power cord from the back of the receiver or from the wall outlet. Snow accumulation on the surface of the dish, arm, or LNB can cause signal strengths to drop. When I turn on the TV and the receiver, I get a "no signal" message. In some instances, an authorized channel signal may not be coming in. Press question mark to learn the rest of the keyboard shortcuts. If you are not able to do so safely and without damaging your equipment, please contact our call center at 1-888-554-7827 to arrange for a service call. Naturally, I feel like it's pretty silly to have to turn on my satellite twice every time. Press 1 to select "Product and technical support/Activate a receiver." Press 1 for Shaw Direct Satellite Services. Hello, it sounds like an HDCP error with the HDMI cable and TV. If you have set up a seasonal disconnect and have returned early you may not have access to your Shaw TV or Internet services. If the satellite dish is located near power lines, this may cause interference. Cookies help us deliver our Services. Some common causes of no signal are alignment issues, connection problems, severe weather, and receiver issues. Ensure the TV box is powered on. As with the moderate signal, when seeing a signal reading in this range the problem generally comes down to dish alignment or poor/severe weather. Some common causes of no signal are alignment issues, connection problems, severe weather, and receiver issues. The receiver should boot up properly in less than 90 seconds. "No Signal" might just mean that the TV box is powered off. In most cases a service call or dish relocation will resolve the issue. All rights reserved. For more details, visit this, Enter your location for accurate product availability. But all I have to do is turn off the receiver and then turn it back on again, and everything works fine. No Signal – 0-10 and -3.0 – 1.4 ECB. Leave unplugged for 30 seconds and plug back in. To fix satellite dish signal you have ensure that the coaxial and F-connector were tightly connected. Learn more: How to troubleshoot weak or no TV signal. After the lightening, thunder always accompany it, So if you experiencing lost of signal or no signal on some channels while others are sill working then the decoder or receiver might develop tuner fault or LNB itself. Shaw Direct requires an RG rating of RG6 or higher to work. If you are seeing a signal reading of 11-39, you are getting a low signal. Contact us to restart your Shaw services. Having a weird issue with my shaw receiver (motorolla HDDSR 600). If you are seeing a signal reading of 0-10 you are getting no signal and no programming. If you are seeing a signal reading of 40-64, you may be able to bring in some programming, but will likely see intermittent issues with channels dropping in and out during light weather, or simply not coming in at all. If you require more lines than your dish currently has capacity for, please call us to discuss possible solutions. If the problem persists after weather conditions have improved, please contact our call center at 1-888-554-7827. When I turn on the TV and the receiver, I get a "no signal" message. Having a weird issue with my shaw receiver (motorolla HDDSR 600). Learn how to troubleshoot missing channels on your satellite receiver. A receiver requires two things to display a channel: authorization and signal. Always Power Off when there’s raining and it may also needs to reboot or do factory reset to work … If so, please contact us to book a service call to have it replaced. Cell phone towers, power transformers, and radar detectors have also been known to cause interference with some frequency ranges. But all I have to do is turn off the receiver and then turn it back on again, and everything works fine. Troubleshooting tips for missing channels, My receiver says not authorized or not subscribed, Troubleshooting tips for intermittent signal, My channel line-up type and channel listing (Classic and Advanced). The TV is a Toshiba 32L 3200UC. Depending on where your dish has been installed, you may experience loss of signal due to obstruction by a tree, new construction, or simply a movement of the dish itself. New comments cannot be posted and votes cannot be cast, News and questions about Shaw products and services. Then HDMI to the TV.

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